Before You Start: What to Know About Account Closure
Closing your online casino account permanently is a straightforward process, but it requires careful preparation. If you have decided to part ways with Spinpolo, ensure you have withdrawn all remaining balances and settled any active bonuses. The entire procedure typically takes between 24 and 72 hours after you submit your request, depending on verification requirements. Note that any pending spinpolo offers, such as wagering requirements attached to a Spinpolo bonus or Spinpolo no deposit credits, must be forfeited if not yet completed. The casino will not process a closure request while funds are locked in active play or bonus rounds.
Step-by-Step Account Closure Process
- Log in to your account and navigate to the “My Account” or “Settings” section.
- Look for the “Account Closure” or “Self-Exclusion” option — it is usually located under the security or responsible gambling tab.
- Select “Permanent Closure” and complete the mandatory reason survey (common choices include “personal reasons,” “gambling break,” or “preference for other platforms”).
- Upload any requested identification documents (see next section) to verify your identity.
- Confirm the closure via email or SMS link — Spinpolo casino sends a one‑time confirmation token.
- Wait for a final confirmation email; the account is typically disabled within 48 hours.
Required Documents and Verification
To prevent fraudulent closures, Spinpolo requires identity verification before processing permanent account deletion. Prepare the following documents in digital format (JPG or PDF, under 5 MB each). The table below outlines the typical requirements and their purpose.
| Document Type | Purpose | Accepted Formats |
|---|---|---|
| Government‑issued ID (passport, driver’s license) | Confirm your legal name and date of birth | JPG, PNG, PDF |
| Proof of address (utility bill, bank statement) | Verify your registered residential address | JPG, PNG, PDF (dated within last 3 months) |
| Payment method screenshot (last 4 digits of card or e‑wallet) | Match withdrawal method to account holder | JPG, PNG (blur out full numbers except last 4) |
If you have used a Spinpolo promo code in the past, note that closure will void all unused free spins or deposit matches tied to that code. The support team will automatically forfeit any Spinpolo free spins that remain unplayed at the time of closure.
Common Issues and Troubleshooting
Several problems can delay or block your account closure. Here are the most frequent ones and how to resolve them quickly.
- Active bonus or wagering requirement: You must either complete the wagering or explicitly forfeit the bonus. Contact live chat to request a bonus forfeit if the self‑service option is missing.
- Unsettled bets: Any open sports bets or pending casino rounds must be settled first. Withdraw winnings or let the bets finish naturally.
- Pending withdrawal: Ensure all withdrawals have been processed and credited to your account. A closure request cannot be submitted while a withdrawal is in “pending” status.
- Document rejection: If your ID or proof of address is rejected, check that the file is clear, legible, and not expired. Re‑upload with a different phone camera if needed.
After Closure – Withdrawals and Data Deletion
Once Spinpolo casino confirms permanent closure, your login credentials become invalid. Any remaining balance that was not withdrawn will be refunded to your last used payment method within 14 business days. Personal data is retained for legal and anti‑money‑laundering purposes for a minimum of five years, but the account is marked as permanently closed and cannot be reopened. You will no longer receive marketing emails or access to the platform. For future reference, keep a copy of the closure confirmation email — it serves as proof of your request.